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Customer Service Center

SOCIETE GENERALE Strakhovanie Zhizni LLC and SOCIETE GENERALE Strakhovanie LLC

belong to Societe Generale Group, the International Financial Group, and operate in Russia under the brand «SOCIETE GENERALE Insurance».

As a member of the Societe Generale Group, SOCIETE GENERALE Insurance in Russia considers the satisfaction of its customers is the cornerstone for the sustainable development of its activities.

Therefore, SOCIETE GENERALE Insurance designs and constantly adapts its products and services offering to the needs of its customers with a view to offer a comprehensive coverage at a competitive price compared to the markets we operate in. We look at new ways of doing our business to provide more convenience to our customers. We don’t commit on what we can’t deliver.

Since we started our operations in 2007, we endeavour to deliver quality services in the key moments of our insured’s life:

1. we check that our customers understand the products they have purchased and provide them with all necessary information on their coverage, their conditions and their rights
2. we stand by our contractual commitments by fulfilling our obligations with professionalism, fairness and equity
3. we closely monitor the satisfaction of our customers regarding the services we are delivering
4. we pay utmost attention to the complaints and grievances that are addressed to us
5. we prudently assess our liabilities and conservatively manage our assets to guaranty that our companies are continuously in a position to meet their liabilities towards our customers
6. we carefully select our service providers and monitor they deliver the agreed performance
7. we ensure our employees share these values and execute their tasks in accordance with this policy.

We believe this contributes to explain why we have been one of the fastest growing insurance group and a leading player in Russia, with one the strongest balance sheet to protect our policyholders.

This website fits within this perspective: it is meant to provide the public with the necessary information about SOCIETE GENERALE Insurance and its products and services, and offers a convenient way to communicate with us.

We want a clear and strong relation with our customers. Because together we are stronger.